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Wireless High-Speed Internet
BendBroadband - Support - FAQs - How secure is wireless?
BendBroadband operates on a licensed frequency which enables us to transmit data using a highly secure connection.
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| Last Updated: 12/14/2009 |
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How do I allow more than one computer to access the Internet? |
BendBroadband - Support - FAQs - How do I allow more than one computer to access the Internet?
The Internet router not only allows you to connect to the BendBroadband wireless data network but it also includes Wi-Fi capability. Refer to the Welcome Guide on how to set up and ensure security of your wireless routers.
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| Last Updated: 12/14/2009 |
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How do I ensure I get the strongest signal strength possible? |
BendBroadband - Support - FAQs - How do I ensure I get the strongest signal strength possible?
On both the USB modem and Internet router having three bars or more provides you the signal strength you need to enjoy BendBroadband Internet and voice services. On the Internet Router, you can validate by quickly pressing the button on the lower right hand side of your router. On the USB modem, open your BandLuxe Connections Manager [Start, Programs, BandLuxe HSPA, Connection Manager]. The application will show you the signal strength in the upper left hand corner. If your USB modem or Internet Router doesn't have three bars or more, here are some tips for optimizing your signal.
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USB Modem - move the device around your home or the location to see if the signal strength changes.
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Internet Router - Reposition your Internet Router by turning it slowly clockwise to see if you are able to pick up a better signal. Or try setting up the Internet Router in another room in your home. Sometimes, placing your Internet Router close to a window will help.
Lastly, you may purchase an external antenna. Call us at 541-382-5551 to order.
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| Last Updated: 12/14/2009 |
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Why do my speeds and signal strength vary? |
BendBroadband - Support - FAQs - Why do my speeds and signal strength vary?
Signal strength may vary when there is interference between the tower and your device. Try to find the best location by moving your device around until you have three lights or bars lit on your Internet Router or USB modem.
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| Last Updated: 12/14/2009 |
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What is the current coverage area for BendBroadband wireless Internet service? |
BendBroadband - Support - FAQs - What is the current coverage area for BendBroadband wireless Internet service?
Our wireless coverage area currently includes Central Oregon ranging from Madras in the North, Sisters to the West, Prineville to the East to La Pine to the South. Please check our website at bendbroadband.com for the most current coverage map.
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| Last Updated: 12/14/2009 |
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What do I do if items are missing from my package? |
BendBroadband - Support - FAQs - What do I do if items are missing from my package?
Please review your enclosed welcome letter listing all of the items that should be included in the package. If anything is missing, please call us at 541-382-5551.
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| Last Updated: 12/14/2009 |
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My Internet connection has stopped working. What should I do? |
BendBroadband - Support - FAQs - My Internet connection has stopped working. What should I do?
Your router may need to be reset. Please follow these instructions:
1) Unplug the power cord from your router.
2) Shut down your computer.
3) With the power to your computer off, restore power to your router and wait one minute. 4) Turn your computer back and try to connect to again.
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| Last Updated: 12/14/2009 |
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Why does BendBroadband charge for usage beyond the plan limit? |
BendBroadband - Support - FAQs - Why does BendBroadband charge for usage beyond the plan limit?
Charging for usage over your plan limit allows us to continue to invest in a network to provide all users with consistently high performance, while maintaining our current package pricing.
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| Last Updated: 12/14/2009 |
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Does downloading and uploading count towards my bandwidth allowance? |
BendBroadband - Support - FAQs - Does downloading and uploading count towards my bandwidth allowance?
Yes, both downloading and uploading count towards your monthly allowance.
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| Last Updated: 12/14/2009 |
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What happens if I exceed my monthly bandwidth allotment? |
BendBroadband - Support - FAQs - What happens if I exceed my monthly bandwidth allotment?
Once you exceed the plan allowance you will be billed at $1.50 per GB. For example, if you are on a 50GB plan limit and you use 60GB, you would pay your monthly base rate plus $15 (10GB multiplied by $1.50).
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| Last Updated: 12/14/2009 |
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How do I know how much bandwidth I consume in a month? |
BendBroadband - Support - FAQs - How do I know how much bandwidth I consume in a month?
There are two ways to check your monthly consumption.
1. Go to www.bendbroadband.com/usage to view your monthly usage. This requires a BendBroadband email address to sign-on. Please call tech-support to sign-up for an email address. All high-speed Internet subscribers receive an email account free of charge.
2. Check your monthly billing statement. Each month your bill will show in (GB) how much bandwidth you consumed.
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| Last Updated: 12/14/2009 |
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How and when is the usage calculated? |
BendBroadband - Support - FAQs - How and when is the usage calculated?
The usage is measured each month based on your individual billing cycle. You can see specific details on the timeframes by visiting www.bendbroadband.com/usage.
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| Last Updated: 12/14/2009 |
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What are some causes of excessive bandwidth? |
BendBroadband - Support - FAQs - What are some causes of excessive bandwidth?
1. Peer-to-peer file sharing applications may be the problem. These programs operate as file servers by default and offer files from your hard drive to other Internet users, possibly resulting in excessive bandwidth usage without your knowledge.
2. If you have an unsecured wireless home network, there is a possibility that other people are using your wireless network without your knowledge which can also cause increased bandwidth usage. Please secure your connection with a password to block others from using your files. To secure your wireless network, please refer to the Welcome Guide.
3. Your computer may be infected by a computer virus. A virus will often send out mass emails from your computer without your knowledge. Installing antivirus software on your computer and scanning for possible infections may resolve this issue.
Please note: BendBroadband offers PC Protection Plus software provided by F-Secure(R). Please visit our web portal at my.bendbroadband.com to sign-up for F-Secure(R) PC Protection Plus, or buy our 50GB or 20GB products to receive this software for free.
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| Last Updated: 12/14/2009 |
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Are my speeds and consumption measured in bits or bytes? |
BendBroadband - Support - FAQs - Are my speeds and consumption measured in bits or bytes?
Connection speeds are measured in bits per second. Consumption (Bandwidth) is measured in bytes transferred.
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| Last Updated: 12/14/2009 |
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Why does wireless have a top allowance of 50GB compared to 100GB for cable? |
BendBroadband - Support - FAQs - Why does wireless have a top allowance of 50GB compared to 100GB for cable?
The protocols and physical structure of a cable network provide greater bandwidth capacity than a wireless network.
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| Last Updated: 12/14/2009 |
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What can I do with my bandwidth? |
BendBroadband - Support - FAQs - What can I do with my bandwidth?
| How Much Do You Need? |
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Gigibytes |
50 |
20 |
2 |
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Megabytes |
50,000 |
20,000 |
2,000 |
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Kilobytes |
50,000,000 |
20,000,000 |
2,000,000 |
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Bytes |
50,000,000,000 |
20,000,000,000 |
2,000,000,000 |
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Web Pages (30K Web Page) |
1,666,667 |
666,667 |
66,667 |
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E-Mails (2,000 Charactres 14K) |
3,571,429 |
1,428,571 |
142,857 |
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Songs (3 min or about 4MB) |
12,500 |
5,000 |
500 |
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Flash Video Clips (3Min = 5MB) |
10,000 |
4,000 |
400 |
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TV Shows 44min (500MB) |
100 |
40 |
4 |
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Movie Downloads (1.5GB) |
33 |
13 |
1 |
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HD Movie Downloads (3GB) |
17 |
7 |
1 |
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Streaming HD Video (3Mbps) |
37 Hours |
15 Hours |
1 Hours |
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Streaming Audio (128Kbps) |
868 Hours |
347 Hours |
35 Hours |
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On-Line Gaming (15MB/Hour) |
3,333 Hours |
1,333 Hours |
133 Hours |
| *These figures are estimates. |
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| Last Updated: 6/7/2010 |
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Wireless Home Phone
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Can I plug multiple telephones into the Phone Adapter using a telephone line splitter? |
BendBroadband - Support - FAQs - Can I plug multiple telephones into the Phone Adapter using a telephone line splitter?
Yes. You can plug a telephone line splitter into the Phone 1 jack on the back of the Phone Adapter, and then plug two telephones into the splitter. Both telephones will function on that single line.
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| Last Updated: 12/14/2009 |
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Will I be able to use BendBroadband Internet or phone service if my power goes out? |
BendBroadband - Support - FAQs - Will I be able to use BendBroadband Internet or phone service if my power goes out?
No. You will not have access to the Internet or voice services if the power goes out. We recommend that you purchase a back-up power supply if you have any concerns.
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| Last Updated: 12/14/2009 |
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What types of telephones work with BendBroadband phone service? |
BendBroadband - Support - FAQs - What types of telephones work with BendBroadband phone service?
Any standard corded or cordless touchtone telephone will work with the Phone Adapter. We suggest using a cordless phone with multiple handsets to increase your level of convenience. To reduce interference with the Wi-Fi portion of your Internet service we recommend you use a 5.8 GHz cordless phone. The Wi-Fi signal operates at 2.4 GHz, so we suggest avoiding cordless phones that operate at 2.4 GHz while using Wi-Fi in the home.
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| Last Updated: 12/14/2009 |
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Do I need a computer to use BendBroadband's My Phone Manager? |
BendBroadband - Support - FAQs - Do I need a computer to use BendBroadband's My Phone Manager?
Yes, this feature will allow you to access your call details for all phone packages and to administer your account and to manage many of the service features using the online tool at bendbroadband.com/myphonemanager.
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| Last Updated: 12/14/2009 |
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I have followed the Quick Start guide and completed the installation of the Phone Adapter but I don't hear a dial tone when I pick up my phone. |
BendBroadband - Support - FAQs - I have followed the Quick Start guide and completed the installation of the Phone Adapter but I don't hear a dial tone when I pick up my phone.
Please be sure that your High-Speed Internet Service is functioning properly. A functioning Internet connection is required to make and receive phone calls.
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Make sure the telephone plugged into the Phone Adapter is plugged into the Phone 1 jack.
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Make sure that all the cables and adapters are securely plugged in and that all of the modem and Phone Adapter lights are lit.
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| Last Updated: 12/14/2009 |
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I moved my Phone Adapter within my service address and I am no longer able to make or receive calls. |
BendBroadband - Support - FAQs - I moved my Phone Adapter within my service address and I am no longer able to make or receive calls.
Make sure that the Ethernet cable is properly connected to the Phone Adapter and to your router/home network, and that the telephone wire is connected to the Phone 1 port on the Phone Adapter.
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| Last Updated: 12/14/2009 |
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I can't get a dial tone (and I could before). |
BendBroadband - Support - FAQs - I can't get a dial tone (and I could before).
Try to power cycle your Internet Router and Phone Adapter by unplugging the power cord for 10 to 15 seconds and then plugging it back in. Wait for the light to turn solid green before proceeding.
Also try plugging the phone you'll be using with your phone service into a normal phone jack at home to make sure it's working properly. Make sure the telephone plugged into the Phone Adapter is plugged into the Phone 1 jack. Make sure that all the cables and adapters are securely plugged in and that all of the modem and phone adapter lights are lit.
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| Last Updated: 12/14/2009 |
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My Internet connection has stopped working - what I should I do? |
BendBroadband - Support - FAQs - My Internet connection has stopped working - what I should I do?
Your router may need to be reset. Please follow these instructions:
1) Unplug the power cord from your router.
2) Shut down your computer.
3) With the power to your computer off, restore power to your router and wait one minute. 4) Turn your computer back and try to connect to again.
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| Last Updated: 12/14/2009 |
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When do I need to start dialing 10 digits? |
BendBroadband - Support - FAQs - When do I need to start dialing 10 digits?
Starting January 10, 2010, Oregon phone customers living in the 541 area code are required to dial 10 digits in order to make local calls.
Not changing:
Existing 541 area code telephone numbers will stay the same.
Local calling areas will remain the same.
Dialing 911 and 411 will stay the same.
If you have not already done so, please remember to reprogram automatic dialers, fax machines and computer modems.
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| Last Updated: 1/5/2010 |
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